Returns & Exchanges

As much as we want you to love what you buy from us, we accept that sometimes goods are just not what you expect.

If you are not 100% satisfied with the items you have ordered, you can return an item to us within 30 days of placement of order, unused, with the goods undamaged and in their original packaging.

We will be happy to offer a full refund of the purchase price or exchange the goods for another item.  The goods MUST be received by Squoodles before the 30 day period expires to receive a refund.  If items are received outside of this period, a store credit may be issued at Squoodles discretion.

In the event of an exchange, items are subject to product availability and returns policy.

Refunds will be processed back to the original payment method within 3-5 working days of us receiving the return.

If you choose to return items purchased via the LayBuy payment gateway we will refund your purchase less the 4.75% Laybuy administration fee.

We do not refund your freight costs. If your order qualified for free freight we will deduct the freight amount you would have paid from your refund amount.

We cannot accept any goods that have been used, have their label or original box removed, altered or damaged and we can only accept items returned if they are within their original product packaging and are in a resaleable condition as determined by Squoodles.

We cannot accept responsibility for returns that are sent by non-traceable postage methods and are not received by us. Understandably, without the items we cannot issue an exchange or refund.

Exchanged items can only be dispatched after the returned goods have been received in accordance with the returns policy. Please be aware that you will incur an additional freight charge for the delivery of the replacement item (unless the item was faulty, damaged, or sent to you in error).

After 30 days, the item is yours to keep and enjoy.

We strongly advise all customers to check goods thoroughly upon delivery.

We do our very best to ensure that all our products reach our customers in perfect condition. However, in the unlikely event that damage in transit occurs, please contact us at info@squoodles.co.nz and we’ll get it sorted for you straight away.

Squoodles reserve the right to refuse an order due to technical problems occurring in pricing, stock holding or any other technical issue. The customer will have the choice to pay the balance owing to receive the item(s) or to cancel the order.

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